Institutional investors have never been easy clients for asset managers to service. They have always negotiated hard on fees as well as asking for ancillary benefits such as foreign exchange hedging and securities lending, and for the infrastructure behind this to be of institutional quality.
Recently pension schemes and insurance companies have become even more demanding. They now expect much greater transparency. They want greater clarity on the ongoing costs of investment, including management and transactions charges but also around transparency on issues such as ESG risks.
Additionally, institutions are also demanding better customer service. In the past, they were content for changes to take weeks or months to execute. But they are less patient today. Trustees are used to getting a good retail experience, backed by developments in technology, and expect similar standards to apply to their working lives.
Using a retail investment platform, it’s possible to reposition your personal portfolio in a matter of minutes. It can take a pension fund six months to do the same. Once the decision to change the allocation has been made, it shouldn’t take that long.
Understanding fees is just the first hurdle in the search for improved transparency. Once institutions have implemented new frameworks, like the cost transparency initiative, to better understand their investment costs, they will need to think about how they will then use that information.
If they communicate expenses to scheme members, their stakeholders will want to know how trustees are managing those costs. And asset managers will need to explain when higher costs are justified because they expect that strategy to provide better returns.
Not only do institutions expect greater visibility of costs, but they also want to ensure their investment vehicles are tax efficient. That means ensuring they use structures which minimise the impact of tax drag on investment performance.
They also expect more insight on asset managers’ social responsibility such as how managers voted in annual and extraordinary general meetings. That voting record should also reflect their engagement policy with executive committees on environmental, social and governance issues.
Institutions are no longer content for responsible investing to be a box-ticking exercise. They want a coherent strategy which changes corporate behaviour. Investment managers will increasingly be expected to be effective campaigners who can work in concert with others to initiate positive social change.
Cost transparency, improved tax efficiency, greater social responsibility and better customer service – that’s a lot of demands from institutional investors for asset managers to satisfy.
The larger managers are using their scale to find a technological solution to these problems.
For smaller managers it’s more challenging. Some are re-examining their business model from the bottom up: they are thinking about what they are good at and what should be outsourced. For example, can they provide the necessary data to clients or should they let another specialist firm do that? Where are the untapped distribution opportunities and how do we manage the costs associated with these?
At AMX we think this problem should be addressed holistically. An institutional investor may have assets allocated with anything from five to 15 fund managers, and they expect all of those managers to provide the same service levels.
That’s where an institutional platform can help. A platform can make it much easier for asset managers to meet the stringent service requirements demanded by institutional investors. Using technology effectively, and with a user-friendly front end or portal, the drive for transparency can be underpinned by a positive customer experience, with data and analysis provided in a streamlined, cost effective and consistent way.
Photo credit: Pippa Rudling
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Discover how AMX could help your investors' money work harder.","publish_at":"2020-08-17T11:00:00.000Z","media_type":{"tyoe":"Article"},"image":{"image":{"alternativeText":"","localFile":{"childImageSharp":{"gatsbyImageData":{"layout":"constrained","backgroundColor":"#d8c8d8","images":{"fallback":{"src":"/static/c25bc63b3d25f30490467ae9efbdf497/4d899/treasury_thumbnail_cee3e0cec6.jpg","srcSet":"/static/c25bc63b3d25f30490467ae9efbdf497/4d899/treasury_thumbnail_cee3e0cec6.jpg 122w,\n/static/c25bc63b3d25f30490467ae9efbdf497/b013b/treasury_thumbnail_cee3e0cec6.jpg 750w,\n/static/c25bc63b3d25f30490467ae9efbdf497/debc4/treasury_thumbnail_cee3e0cec6.jpg 1080w,\n/static/c25bc63b3d25f30490467ae9efbdf497/3c860/treasury_thumbnail_cee3e0cec6.jpg 1280w","sizes":"(min-width: 122px) 122px, 100vw"},"sources":[{"srcSet":"/static/c25bc63b3d25f30490467ae9efbdf497/207a2/treasury_thumbnail_cee3e0cec6.webp 122w,\n/static/c25bc63b3d25f30490467ae9efbdf497/513e6/treasury_thumbnail_cee3e0cec6.webp 750w,\n/static/c25bc63b3d25f30490467ae9efbdf497/f5278/treasury_thumbnail_cee3e0cec6.webp 1080w,\n/static/c25bc63b3d25f30490467ae9efbdf497/ee230/treasury_thumbnail_cee3e0cec6.webp 1280w","type":"image/webp","sizes":"(min-width: 122px) 122px, 100vw"}]},"width":122,"height":80}}}}}},{"authors":[{"id":12,"name":"Patrick Waters","published_at":"2021-08-18T10:55:27.456Z"}],"id":"Insights_73","shortDesc":"Going for growth – using resources efficiently to expedite cross-border expansion","strapiId":73,"slug":"going-for-growth-using-resources-efficiently-to-expedite-cross-border-expansion","subtitle":"Perhaps one of the greatest challenges facing an investment manager is the ability to move quickly enough to take advantage of market opportunity.","publish_at":"2020-06-02T11:00:00.000Z","media_type":{"tyoe":"Article"},"image":{"image":{"alternativeText":"","localFile":{"childImageSharp":{"gatsbyImageData":{"layout":"constrained","backgroundColor":"#081818","images":{"fallback":{"src":"/static/f5f381facee04b06ae4bcdfc14eb9251/4d899/patanderic_366ba10240.jpg","srcSet":"/static/f5f381facee04b06ae4bcdfc14eb9251/4d899/patanderic_366ba10240.jpg 122w,\n/static/f5f381facee04b06ae4bcdfc14eb9251/b013b/patanderic_366ba10240.jpg 750w,\n/static/f5f381facee04b06ae4bcdfc14eb9251/f3307/patanderic_366ba10240.jpg 910w","sizes":"(min-width: 122px) 122px, 100vw"},"sources":[{"srcSet":"/static/f5f381facee04b06ae4bcdfc14eb9251/207a2/patanderic_366ba10240.webp 122w,\n/static/f5f381facee04b06ae4bcdfc14eb9251/513e6/patanderic_366ba10240.webp 750w,\n/static/f5f381facee04b06ae4bcdfc14eb9251/51c75/patanderic_366ba10240.webp 910w","type":"image/webp","sizes":"(min-width: 122px) 122px, 100vw"}]},"width":122,"height":80}}}}}},{"authors":[{"id":27,"name":"David O'Neill","published_at":"2021-09-09T08:38:47.875Z"}],"id":"Insights_77","shortDesc":"Resilience and scale in a time of crisis","strapiId":77,"slug":"resilience-and-scale-in-a-time-of-crisis","subtitle":"COVID-19 is creating all sorts of challenges for managers and investors. 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In 2018 Veritas Asset Management partnered with AMX to launch a version of their existing tax-efficient fund structure. Antony Burgess, Managing Partner, shares the reasons for this and how working with AMX has added value to their clients.","publish_at":"2020-04-23T11:00:00.000Z","media_type":{"tyoe":"Article"},"image":{"image":{"alternativeText":"","localFile":{"childImageSharp":{"gatsbyImageData":{"layout":"constrained","backgroundColor":"#88a8a8","images":{"fallback":{"src":"/static/5326e0689b6f31cb18aef92602b0e8a6/4d899/CSP_6655_1_33b3e4d624.jpg","srcSet":"/static/5326e0689b6f31cb18aef92602b0e8a6/4d899/CSP_6655_1_33b3e4d624.jpg 122w,\n/static/5326e0689b6f31cb18aef92602b0e8a6/b013b/CSP_6655_1_33b3e4d624.jpg 750w,\n/static/5326e0689b6f31cb18aef92602b0e8a6/debc4/CSP_6655_1_33b3e4d624.jpg 1080w,\n/static/5326e0689b6f31cb18aef92602b0e8a6/727b3/CSP_6655_1_33b3e4d624.jpg 1366w,\n/static/5326e0689b6f31cb18aef92602b0e8a6/eaa8a/CSP_6655_1_33b3e4d624.jpg 1605w","sizes":"(min-width: 122px) 122px, 100vw"},"sources":[{"srcSet":"/static/5326e0689b6f31cb18aef92602b0e8a6/207a2/CSP_6655_1_33b3e4d624.webp 122w,\n/static/5326e0689b6f31cb18aef92602b0e8a6/513e6/CSP_6655_1_33b3e4d624.webp 750w,\n/static/5326e0689b6f31cb18aef92602b0e8a6/f5278/CSP_6655_1_33b3e4d624.webp 1080w,\n/static/5326e0689b6f31cb18aef92602b0e8a6/9d2eb/CSP_6655_1_33b3e4d624.webp 1366w,\n/static/5326e0689b6f31cb18aef92602b0e8a6/2c2a3/CSP_6655_1_33b3e4d624.webp 1605w","type":"image/webp","sizes":"(min-width: 122px) 122px, 100vw"}]},"width":122,"height":80}}}}}},{"authors":[{"id":12,"name":"Patrick Waters","published_at":"2021-08-18T10:55:27.456Z"}],"id":"Insights_81","shortDesc":"Three ways to launch fund structures for international distribution","strapiId":81,"slug":"three-ways-to-launch-fund-structures-for-international-distribution","subtitle":"U.S. based investment managers looking to distribute outside of their home market face significant choices: what types of funds to create, where to domicile them, and how to run them? These decisions can have challenging repercussions on your business model in terms of time, resourcing, and the effort required to set up, launch and manage your funds. 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Our team share some of their favourite takeaways from the sessions they attended.","publish_at":"2020-02-06T12:00:00.000Z","media_type":{"tyoe":"Article"},"image":{"image":{"alternativeText":"","localFile":{"childImageSharp":{"gatsbyImageData":{"layout":"constrained","backgroundColor":"#284888","images":{"fallback":{"src":"/static/1ac1b7ed0788da20957da903c04584dd/4d899/fc1_a489133f6a.jpg","srcSet":"/static/1ac1b7ed0788da20957da903c04584dd/4d899/fc1_a489133f6a.jpg 122w,\n/static/1ac1b7ed0788da20957da903c04584dd/b013b/fc1_a489133f6a.jpg 750w,\n/static/1ac1b7ed0788da20957da903c04584dd/f3307/fc1_a489133f6a.jpg 910w","sizes":"(min-width: 122px) 122px, 100vw"},"sources":[{"srcSet":"/static/1ac1b7ed0788da20957da903c04584dd/207a2/fc1_a489133f6a.webp 122w,\n/static/1ac1b7ed0788da20957da903c04584dd/513e6/fc1_a489133f6a.webp 750w,\n/static/1ac1b7ed0788da20957da903c04584dd/51c75/fc1_a489133f6a.webp 910w","type":"image/webp","sizes":"(min-width: 122px) 122px, 100vw"}]},"width":122,"height":80}}}}}},{"authors":[{"id":1,"name":"Aaron Overy","published_at":"2021-08-18T10:53:43.871Z"}],"id":"Insights_91","shortDesc":"Postcard from Stockholm","strapiId":91,"slug":"postcard-from-stockholm","subtitle":"In 2019 we identified the Nordics as a region where the pensions industry is on the brink of far reaching changes. 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However, the Central Bank of Ireland has ruled that asset managers must maintain a presence and operational capabilities in the country. This can be time consuming and costly. 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